Road Assist

So here's a little more information on our Road Assist services:

Road Assist:
A comprehensive 24-hour vehicle and personal assistance benefit.
24/7 Emergency Assistance (632) 752.62.42

Personal Assistance
1. Transport or repatriation in case of accident with the Insured Vehicle
In the event of accident MAPFRE INSULAR undertakes to meet all the expenses of transporting the Beneficiary by ambulance or by whatever means considered most appropriate by MAPFRE  INSULAR’s doctor, to an adequate medical center or to the usual place of residence of the Insured.

In cases where transportation via air is considered essential by both the attending doctor and MAPFRE INSULAR’s medical team, MAPFRE INSULAR shall effect repatriation via sanitary airplane which shall however be limited within the Philippines and within the Southeast Asian region only; otherwise, MAPFRE INSULAR shall effect repatriation via regular airline to countries outside these specified areas.

For minor or less serious injuries or where medical repatriation via air is deemed unnecessary by MAPFRE INSULAR’s medical team, transport of the Beneficiary will be done via ambulance or other similar means of transportation to the place where adequate medical facilities are available.

In case of refusal of the Beneficiary to be repatriated at the time and under the conditions specified by MAPFRE INSULAR’s medical team, all services and expenses will automatically be suspended.
MAPFRE INSULAR will have sole discretion in the selection of emergency services
The maximum payable amount under this benefit is ONE HUNDRED THOUSAND PESOS (Ps. 100,000.00)

2. Death of the Beneficiary
In the event of death of the Beneficiary, caused by road accident involving the Insured Vehicle, MAPFRE INSULAR will arrange for the  repatriation of the mortal remains to the  usual place of  residence for  burial,  subject  to maximum  payable amount of ONE HUNDRED THOUSAND PESOS (Ps. 100,000.00). This service does not include burial and related expenses.

3. Dispatch of medication
MAPFRE INSULAR will arrange for the delivery of medication to the Beneficiary provided that said medication is unavailable at the place to where the Beneficiary has traveled with the Insured Vehicle, prescribed by a doctor and is of urgent need to the Beneficiary.

4. Relay of urgent messages
MAPFRE INSULAR will take care if relaying the urgent messages of the Beneficiary relating to any of the events covered in the policy.

5. Stay or Travelling expenses of the Beneficiary due to immobilization of the Insured Vehicle
In the event of immobilization of the Insured Vehicle due to breakdown and the repair time is longer than 24 hours as established by the accredited repair facility, the Beneficiary may choose among the following benefits.
a. Hotel accommodation. MAPFRE INSULAR will pay for the hotel expenses up to Php2,000 per night, up to a maximum of two (2) nights.
b. Continuation of journey. The Beneficiary may choose between:(Maximum Limit of Php2,000)
    1. Transfer to the place of residence of original place of destination, for as long as the distance between the place of breakdown to the place of original destination is not greater from the place of breakdown to the Beneficiary’s usual place of residence. Or
    2. Payment of travelling expenses to the place of the planned destination, for as long as the distance between the place of breakdown to the place of original destination is not greater than the distance from the place of breakdown to the Beneficiary’s usual place of residence.

6. Hospital Admission Assistance
MAPFRE INSULAR will take the necessary admission assistance in the event the Insured and or other passengers in the Insured Vehicle are injured in a car accident.

7. Accident Coordination
In the event of an accident, MAPFRE INSULAR will coordinate with the MMDA, Police and Ambulance to provide necessary assistance to the Beneficiary at the site of the accident.

Vehicle Assistance
1. Towing or removal of the vehicle
In the event of a breakdown of the Insured Vehicle, MAPFRE INSULAR will arrange to transport the vehicle to the nearest repair facility. Subject to a maximum amount payable of
FOUR THOUSAND PESOS (Ps.4,000.00) for towing and,
EIGHT THOUSAND PESOS (Ps.8,000.00) for removal of the vehicle requiring the use of a crane.
No amount shall be payable under this Service with respect to the repair costs of the vehicle.
This benefit is subject to a maximum of three (3) non-accident related vehicle assistance services per year. No limit with respect to requests for assistance in connection with accidents involving the Insured Vehicle.

2. Fuel Delivery
If the Insured Vehicle runs out of fuel, the Beneficiary may request MAPFRE INSULAR to provide up to an agreed number of liters, where the Beneficiary will pay for the cost of fuel.

3. Battery Boosting/Jumpstarting
If the Insured Vehicle does not start due to battery problem, MAPFRE INSULAR will take care of battery boosting or jumpstarting thru an accredited technician.

4. Locksmith Service
If the Beneficiary cannot access the Insured Vehicle due to the keys being locked inside the vehicle, MAPFRE INSULAR will send a locksmith to open the vehicle door and will pay for the locksmith’s charges and travel expenses.

5. Tire Replacement
If the Insured Vehicle has a punctured tire, MAPFRE INSULAR will send an accredited technician to replace it with a spare.

Geographical Limits
Within the following areas in the Philippines: National Capital Region (NCR), CAR (Abra, Apayao, Benguet, Ifugao, Kalinga, and Mountain Province), Region I (Ilocos Norte, Ilocos Sur, La Union, Pangasinan), Region II (Cagayan, Isabela, Nueva Vizcaya and Quirino) Region III (Aurora, Bataan, Bulacan, Nueva Ecija, Olongapo City, Pampanga, Tarlac, Zambales), Region IV (Batangas, Cavite, Laguna, Rizal, Quezon), Region IV-B (Occidental Mindoro, Oriental Mindoro, Palawan), Region V (Albay, Camarines Norte, Camarines Sur, Sorsogon),Region VI (Aklan, Antique, Capiz, Iloilo City, Negros Occidental - Bacolod), Region VII (Bohol, Cebu, Negros Oriental, Siquijor), Region VIII (Tacloban City), Region X (Bukidnon, Cagayan de Oro City,  Misamis Occidental, Misamis Oriental), Region XI (Davao City, Davao Del Norte, Davao Del Sur, Davao  Oriental), Region XII (South Cotabato - General Santos City), Region XIII(Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur)

While excluded in the following areas:
Basilan,  Batanes,  Camiguin,  Catanduanes,  Compostela  Valley,  Guimaras,  Lanao  Del  Norte(except  Illigan  City),  Lanao  Del  Sur,  Maguindanao, Marinduque, Masbate,  North Cotabato, Romblon, Sarangani, South Cotabato, Sultan Kudarat, Sulu, TawiTawi, Zamboanga Del Norte, Zamboanga Del Sur, Zamboanga Sibugay